At Big TV Live (we, our, us, or the Company), we value your privacy and work hard to protect your personal information. This privacy policy explains how we collect, use, and manage your information when you use our website or mobile apps (together called Platforms) to access our Services. Services include all content, information, and features we provide on our Platforms.
You should read this Privacy Policy along with the Terms of Use for the Platform you’re using, which you can find at: [https://www.bigtvlive.com]. Our Platforms may link to other websites that we don’t control. We suggest checking their privacy policies before using or downloading anything from those sites. We’re not responsible for the content, features, or data practices of those external websites.
By using our Platforms, which link to this Privacy Policy, you agree to follow this policy.
By agreeing to this policy, you promise not to hide your real location or provide fake location details when using our Services (for example, by using a VPN). We’re not responsible for any issues with your information if you use these methods to access our Platforms or Services.
Information We Collect
We only collect your personal information when it’s needed to provide a service you’ve asked for, like when you contact us, create an account, sign up for subscriptions, or use content on our Platforms. Here’s how we collect information:
Information You Give Us
You share information with us when you use our Services, such as:
Visiting our Platforms using a web browser or device.
Signing up or subscribing to our Services.
Asking about our products or services.
Buying subscription packages on our Platforms.
Contacting us through messages or emails.
This information may include:
Your name, date of birth, gender, profile picture, education, or location.
Social media details (like Facebook, Google, LinkedIn, or Apple ID) for identification.
Contact details like your email address or phone number.
Payment details (handled securely by our payment provider, not stored by us).
Other details like one-time passwords for registration, your marketing preferences, workplace, job title, survey answers, or feedback.
Financial details like investments or salary range, if needed for specific Services.
We take extra care to keep sensitive information safe and only keep it as long as needed.
Information We Collect Automatically
We use tools like cookies to tell you apart from other users and make your experience smoother. When you visit our Platforms, we may collect:
Your activity, like which pages you visit or links you click.
Your IP address, device ID, or general location (like country or postal code).
Details about your device, such as its name, operating system, browser type, app version, screen size, or connection speed.
Passwords or login tokens you use.
Website URLs and timestamps.
Data about your visits, like traffic or location information.
Information From Other Sources
We may collect information about you from:
Public sources, like social media posts you’ve shared (e.g., your name, profile picture, age, or gender for identity verification).
Your interactions with our pages, apps, groups, or posts on social media.
In some cases, we may need extra data for the purposes in this policy.
Information From Third Parties
Sometimes, other websites or services you’ve allowed may share your information with us. This could come from companies we work with, like delivery services, technical support, or advertising partners. We only use this information as described in this policy. We may also get analytics or reports from services we partner with.
When you choose a paid service or subscription, we or our payment provider may collect billing details like your address or credit/debit card information. These are handled by third parties, and we suggest checking their privacy policies before sharing your details.
Marketing and Analytics
We may use tools like web beacons to track how you use our Platforms anonymously, without identifying you personally. We might also use these in emails to see if you’ve opened them or clicked links. This helps us:
Deliver web pages you request.
Improve our Platforms to match user interests.
Measure traffic to enhance quality and features.
Let advertisers know where users are from (without identifying you).
If we use web beacons for partners, we ask them to mention this on their privacy policy pages. This setting stays in your current browser and isn’t saved in your user history.
Why We Collect Information
We collect information to provide Services and for reasons like:
Identifying you when you log in or create an account.
Making paid content or in-app purchases available.
Improving your browsing experience.
Personalizing content like videos or news you might like.
Offering location-based services.
Meeting legal or contract obligations.
Communicating with you.
Sending news, offers, or marketing info (like surveys).
Handling your service requests.
Notifying you about changes to our terms or privacy policy.
Resolving issues with your use of our Services.
Supporting new services from us or our partners.
Sharing and Using Your Information
We may share your information with trusted partners or third parties who help us provide Services or meet our agreements with you.
We may share your information with our businesses, affiliates, or third-party partners, like service providers, ad networks, or tech partners, to:
Help them contact you about their programs or campaigns (like marketing or job applications).
Process payments (our payment provider handles your card details securely; we don’t store them).
Send emails, instant messages, social media messages, or manage contacts.
Provide recommendation, ad, or analytics services, including tracking clicks, browser types, or ad interactions using cookies or similar tools.
Show ads on our Platforms, partner websites, or other online platforms (their privacy policies apply on those platforms).
Support programs, campaigns, or your requests.
We may also share your information if:
Required by law or legal processes.
Needed to protect our employees, property, or the public.
Necessary to prevent or detect crimes, like fraud.
Part of a merger, sale, or business transfer (we’ll share with the buyer or seller).
Data Retention
We keep your information only as long as needed for the purposes we collected it for. How long we keep it depends on the type of record, activity, or service it’s linked to. We store it to meet your requests and follow legal requirements.
Information Security
We use reasonable technical, physical, and organizational steps to protect your information from unauthorized access, loss, misuse, or changes.
We try to ensure your information is sent securely (check for the padlock symbol and “https” in your browser’s URL). Your information is stored on secure servers. If we give you a password (or you choose one) to access parts of our Platforms, keep it private and don’t share it.
While we take precautions, no system or data transfer is 100% secure or error-free. We’re not responsible for damages from using our Platforms, like data loss or other indirect losses.
Your Data Rights
If you want to know more about your rights or use them, contact our Grievance Officer. You have the right to:
Access your personal data.
Fix incorrect or incomplete data.
Withdraw your consent.
Request deletion of your account.
We may keep backup copies of your information if required by law.
Cross-Border Transfers
We operate worldwide and may transfer your information to our affiliated companies or third parties in other countries for the purposes in this policy. We only do this if the country has proper data protection and the transfer is legal. We follow laws and use safeguards to protect your information, ensuring the recipient meets similar protection standards.
Children’s Privacy
You must be an adult to use our Services. If you’re a minor, you need adult supervision to register or use our Services.
Parents or guardians should not let minors share personal information with us. If a minor’s information is shared, the parent or guardian agrees to this policy and takes responsibility for the minor’s actions.
If we learn we’ve collected a minor’s data without consent, we’ll delete it from our servers. Parents or guardians can contact our Grievance Officer with any concerns about children’s data.
Changes to the Privacy Policy
If we update this policy to reflect changes in technology or law, we’ll post the new version here and may notify you by email. Using our Services after the update means you accept the changes. Check this page often for updates.
Grievance Redressal
If you have concerns about how we use, store, delete, or share your personal information, contact our Grievance Officer, Suresh Chelluboyina, at [bigtv@pravasamedia.com].
You can also write to:
Address:
Big TV LiveD-Mart back line, Kakatiya Hills,Guttala_Begumpet, Kavuri Hills,Jubilee Hills, Hyderabad, Telangana 500033, India
Phone: +918121031061
Don’t share concerns with unauthorized Company members; we won’t be responsible for resolving those queries. If you write to us, address it to “Grievance Officer” and include:
Your name and Big TV Live ID (if you have one);
Details of your concern;
Whether the information is personal or sensitive.
Your address, phone number, or email.
A statement that you believe the information was processed incorrectly or shared without permission.
A statement, under penalty of perjury, that your notice is accurate and the information is yours.
We may contact you to discuss or confirm details about your complaint.